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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

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Returns

What is the Jack Wolfskin return policy?

Please be aware that only unworn and undamaged items can be returned to us. We reserve the right to reject returned products that do not meet our requirements for return.
We can only accept returned items that were purchased from the JACK WOLFSKIN online shop. For products which were purchased at a JACK WOLFSKIN STORE, please contact the store where you purchased your item directly. If you purchased your items from a retailer, please use the respective retailer as your direct point of contact.

You can find extensive information to read on our returns policy here.

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Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Email
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)
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Contact & feedback
Email
Help-FAQ
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)